Terms of service

 

RELIVO — TERMS OF SERVICE

Last updated: 16 September 2026

Welcome to Relivo. These Terms of Service ("Terms") govern your use of the Relivo website and your purchase of products from us.

By accessing our website or placing an order, you agree to these Terms.

Please read them carefully before placing an order.

1. ABOUT RELIVO

This website is operated by Relivo ("we", "us", "our").

Website: [INSERT WEBSITE URL]
Email: [INSERT CUSTOMER SERVICE EMAIL]
Business address: [INSERT BUSINESS ADDRESS]
Company registration number: [IF APPLICABLE]
VAT number: [IF APPLICABLE]

If you have any questions regarding these Terms or an order, please contact us using the details above.

2. USING OUR WEBSITE

You agree to use this website only for lawful purposes.

You must not:

  • Use our website for fraudulent purposes.

  • Attempt to gain unauthorised access to our website or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce or commercially exploit our website content without permission.

  • Use automated systems to access or collect information from our website without our permission.

We reserve the right to restrict or terminate access where we reasonably believe the website is being misused.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device or screen settings.

The product information displayed on the website does not affect your statutory rights.

Our products are intended to be used in accordance with the instructions supplied with the product.

Relivo products are not medical devices and are not intended to diagnose, treat, cure or prevent any medical condition unless expressly stated otherwise.

You should follow all product instructions and safety information before use.

4. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email.

An order confirmation confirms that we have received your order; it does not necessarily mean that the order has been accepted.

We reserve the right to decline or cancel an order where there is a legitimate reason, including:

  • The product is unavailable.

  • There has been an obvious pricing or product-description error.

  • We reasonably suspect fraudulent or unauthorised activity.

  • We are unable to fulfil the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

5. PRODUCT PRICES

All prices displayed on our website are shown in GBP (£) unless otherwise stated.

The price you pay will be the price displayed at the time you place your order, subject to obvious errors.

Where applicable, delivery charges and any other mandatory charges will be displayed before you complete your purchase.

We reserve the right to change product prices at any time, but price changes will not affect orders that have already been accepted.

6. PAYMENT

Payment must be successfully received before an order can be processed.

We may use third-party payment providers to securely process payments.

We do not store complete payment card details on our own systems where payment processing is handled by a third-party payment provider.

You confirm that you are authorised to use the payment method provided when placing your order.

7. SHIPPING & DELIVERY

We will provide the available delivery options and estimated delivery times during checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Unless a different delivery period has been agreed with you, goods should generally be delivered without undue delay and, subject to applicable law, no later than 30 days after the contract is entered into. (GOV.UK)

If there is an unexpected delay, we will make reasonable efforts to keep you informed.

If your order arrives damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product where appropriate.

Nothing in this section limits your statutory rights.

8. 14-DAY CANCELLATION RIGHT

If you are a UK consumer purchasing online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without giving a reason. (GOV.UK)

To exercise this right, you must clearly inform us that you wish to cancel within the applicable cancellation period.

You may contact us using:

Email: [INSERT EMAIL]

Once you notify us of your cancellation, you generally have a further 14 days to return the goods. (GOV.UK)

The goods should be returned in accordance with our returns instructions.

Where legally required, we will refund the applicable amount, including the cost of standard delivery originally paid by you. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option. (GOV.UK)

Your statutory rights are not affected.

9. 60-DAY RELIVO MONEY-BACK GUARANTEE

In addition to your statutory rights, Relivo may offer a 60-Day Money-Back Guarantee on eligible purchases.

The 60-Day Money-Back Guarantee is a voluntary guarantee provided by Relivo and does not replace or reduce your statutory consumer rights.

To request a refund under this guarantee, please contact us at:

[INSERT CUSTOMER SERVICE EMAIL]

Your request may be subject to the specific conditions of the 60-Day Money-Back Guarantee displayed on our website at the time of purchase.

Nothing in this guarantee limits your legal rights regarding faulty, defective, misdescribed or otherwise non-conforming goods.

10. FAULTY, DAMAGED OR INCORRECT PRODUCTS

We are responsible for ensuring that products supplied to consumers meet the requirements imposed by applicable consumer law.

Products should be:

  • Of satisfactory quality.

  • As described.

  • Fit for their intended purpose.

These are statutory rights and cannot simply be excluded through our Terms. (GOV.UK)

If you believe you have received a faulty, damaged, defective or incorrect product, please contact us as soon as possible.

Please provide your order number and, where appropriate, photographs or videos showing the issue.

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, price reduction or refund.

11. RETURNS

Products should be returned using the return instructions provided by Relivo.

Unless otherwise stated, products returned under the statutory cancellation right should be returned within the applicable timeframe.

Where the law permits the customer to bear return postage costs, those costs may be the customer's responsibility if this was made clear before the order was placed. (GOV.UK)

This does not affect your rights where a product is faulty, defective, incorrect or not as described.

12. PRODUCT USE & SAFETY

You are responsible for reading and following the product instructions before using Relivo.

Do not use the product in a way that is inconsistent with its instructions.

Do not use the product over:

  • Open wounds.

  • Broken or irritated skin.

  • Areas of significant swelling or bruising.

  • Areas where use is specifically prohibited by the product instructions.

If you have an existing medical condition, are recovering from an injury, are pregnant, have concerns about whether the product is suitable for you, or are taking medication that may affect your ability to use the product safely, consult an appropriate healthcare professional before use.

Stop using the product if you experience significant pain, irritation or an adverse reaction.

Relivo is intended as a personal muscle-care product and should not be relied upon as a substitute for professional medical advice, diagnosis or treatment.

13. INTELLECTUAL PROPERTY

All content on the Relivo website, including:

  • Logos.

  • Brand names.

  • Product imagery.

  • Photographs.

  • Graphics.

  • Text.

  • Videos.

  • Website design.

  • Product descriptions.

is owned by or licensed to Relivo unless otherwise stated.

You may not reproduce, distribute, modify or commercially exploit our content without our prior written permission.

14. USER-GENERATED CONTENT

If you voluntarily submit photographs, videos, reviews or other content to Relivo, you confirm that you have the right to provide that content.

Where we request permission to use your content for marketing purposes, we will only use it in accordance with the permission or licence you provide.

We do not claim ownership of your content merely because you submit it to us.

15. REVIEWS

We welcome genuine customer feedback.

Reviews should represent the reviewer's genuine experience.

We reserve the right to remove content that is unlawful, abusive, discriminatory, fraudulent, spam, or otherwise inappropriate.

We will not knowingly present fabricated reviews as genuine customer experiences.

16. THIRD-PARTY SERVICES

Our website may use third-party services such as payment processors, delivery providers, analytics providers and other technology providers.

These services may have their own terms and privacy policies.

We are not responsible for third-party websites or services that we do not control, except where applicable law provides otherwise.

17. WEBSITE AVAILABILITY

We aim to keep our website available and operating correctly.

However, we cannot guarantee that the website will always be available, uninterrupted or error-free.

We may temporarily suspend or modify the website for maintenance, security, updates or other legitimate reasons.

18. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

This includes liability for matters such as death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.

We will not be responsible for losses that are not reasonably foreseeable or that are outside the scope of our legal responsibility.

Nothing in these Terms affects your legal rights as a consumer.

19. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Examples may include:

  • Natural disasters.

  • Severe weather.

  • War or civil unrest.

  • Government restrictions.

  • Strikes.

  • Transport disruption.

  • Customs delays.

  • Major technical failures.

  • Significant supply-chain disruption.

Where such an event occurs, we will take reasonable steps to minimise its impact and keep affected customers informed where appropriate.

20. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By placing an order, you acknowledge that we need to process certain personal information to process your order, provide customer service and fulfil our legal obligations.

Please see our Privacy Policy for further information about how we collect and use personal information.

21. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The version applicable to your purchase will generally be the version in effect when your order was placed.

Changes will not retrospectively remove rights that you have already acquired.

22. COMPLAINTS

If you have a complaint about an order or our service, please contact:

Email: [INSERT EMAIL]

Please include:

  • Your name.

  • Order number.

  • Description of the issue.

  • Any relevant photographs or supporting information.

We will aim to investigate and respond to complaints within a reasonable timeframe.

23. GOVERNING LAW

These Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws in your country provide otherwise.

If you are a consumer, you will benefit from any mandatory protections provided by the law applicable to you.

Nothing in these Terms prevents you from relying on mandatory consumer rights.

24. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary.

The remaining provisions will continue to apply.

25. ENTIRE AGREEMENT

These Terms, together with the information provided on our website relating to your order, form the agreement between you and Relivo concerning your purchase, subject to your statutory consumer rights.

CONTACT RELIVO

Relivo
Website: Relivo.uk

A couple of important things before you paste this into Shopify

I wouldn't call any Terms of Service "bulletproof." UK consumer law can override terms that attempt to remove statutory rights, and unfair terms may not be enforceable. The CMA specifically says businesses must use terms that are fair and transparent. (GOV.UK)

Also, don't make your 60-day guarantee the customer's only return route. Your normal statutory cancellation rights and rights concerning faulty/misdescribed goods need to remain separate. (GOV.UK)

Before publishing, replace the four placeholders (website, email, address, company/VAT details) and make sure the 60-day guarantee's actual conditions match what you advertise on the product page.