Refund policy
RELIVO RETURNS & REFUND POLICY
Last Updated: 16 September 2026
At Relivo, we want every customer to be satisfied with their purchase. However, to keep our returns process fair and consistent, all returns must meet the requirements outlined below.
CHANGE-OF-MIND RETURNS
If you change your mind about your purchase, you may have a legal right to cancel your order under UK consumer law.
To request a return, you must contact us within 14 days of receiving your order.
Once you have notified us that you wish to cancel, you must return the product within the applicable legal timeframe.
The product must be returned in a condition that allows us to verify its condition and resale value. You are responsible for taking reasonable care of the product while it is in your possession.
We may take account of any reduction in the value of the goods where the product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, where permitted by law.
RETURN CONDITIONS
For our voluntary returns process, we strongly recommend that products are returned:
• Unused or only handled as reasonably necessary to inspect the product
• Clean and free from dirt, hair, oils, lotions or other residue
• Free from physical damage, scratches, dents or other signs of misuse
• With all original accessories and components
• With the original packaging where reasonably possible
• With any manuals, cables and other items supplied with the product
• Securely packaged to prevent damage during return shipping
Returns that arrive damaged as a result of inadequate packaging may be subject to deductions where permitted by law.
HYGIENE & USED PRODUCTS
Because Relivo products are designed for direct contact with the body, customers must take reasonable care to keep the product clean and hygienic.
This does not remove or restrict any statutory cancellation or consumer rights that apply to your purchase.
If a product has been used beyond what is reasonably necessary to inspect and assess it, its condition may affect the amount refunded where permitted by law.
FAULTY, DAMAGED OR INCORRECT PRODUCTS
If your Relivo product arrives faulty, damaged or materially different from what you ordered, please contact us as soon as possible.
Please include:
• Your order number
• Your name
• A description of the issue
• Clear photographs or video showing the issue where appropriate
We may request photographs or video to help us understand the issue and determine the appropriate solution.
Nothing in this policy limits your statutory rights relating to faulty, damaged, misdescribed or unsuitable goods.
RETURN SHIPPING
Unless otherwise required by law, customers are responsible for the cost of returning an unwanted product where they have simply changed their mind.
We strongly recommend using a tracked shipping service and retaining proof of postage.
Relivo cannot be responsible for returns that are lost or damaged while being sent back to us where the customer has arranged the return.
REFUNDS
Once we receive your returned product, it will be inspected where necessary.
If a refund is due, it will normally be issued using the original payment method.
For statutory cancellations, refunds will be processed in accordance with applicable UK consumer law.
We are not responsible for delays caused by banks, payment providers or other third parties after a refund has been issued.
60-DAY RELIVO MONEY-BACK GUARANTEE
In addition to your statutory consumer rights, Relivo may offer a separate 60-Day Money-Back Guarantee.
This guarantee is a voluntary offer provided by Relivo and does not replace, restrict or affect your statutory consumer rights.
Any specific conditions advertised with the 60-Day Money-Back Guarantee must be followed in order to qualify for that voluntary guarantee.
If your purchase qualifies for the 60-Day Money-Back Guarantee, please contact us before sending your product back so we can provide the appropriate return instructions.
PROOF OF PURCHASE
We may require reasonable proof that the product was purchased directly from Relivo before processing a return or refund.
Your order confirmation, order number or other reasonable evidence of purchase may be accepted.
NON-RETURNABLE ITEMS
Where permitted by law, certain items may not qualify for a voluntary return, including products that have been materially damaged, altered or misused by the customer.
This does not affect any statutory rights you may have where goods are faulty, not as described or otherwise fail to meet the requirements of UK consumer law.
HOW TO REQUEST A RETURN
To request a return, contact:
Email: [YOUR EMAIL ADDRESS]
Please include your:
• Full name
• Order number
• Reason for the return
• Details of the product being returned
Do not send a product back without first contacting us if our instructions require prior authorisation.
IMPORTANT
This Returns Policy is subject to applicable UK consumer protection law.
Nothing in this policy is intended to exclude, restrict or remove any legal rights you may have as a consumer.
Where a provision of this policy conflicts with a mandatory consumer right, the applicable law will take precedence.
Relivo reserves the right to update this policy from time to time. The version applicable to your purchase will generally be the version in effect when your order was placed, subject to any legal requirements.
CONTACT
Relivo
Email: noreva001@gmail.com